Cookie policy

Please read this cookie policy carefully as it contains important information on who we are and how we use cookies on our Website www.neglectedelements.com. This policy should be read together with our Privacy Policy which set out who we are, how to contact us, what data is collected, how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a complaint.

1. COOKIES

A cookie is a small text file which is placed onto your device (e.g. your smartphone or other electronic device) when you use our Website. When we use cookies on our Website, you will always be informed by a pop-up within the Website.

Cookies help us to recognise you and your device and allow us to store some information about your preferences or past actions, including your location data (for more information, please see our Privacy Policy).

For example, we may monitor how many times you use our Website, which parts of the Website you go to, location data. This information helps us to understand use of the Website by our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies, please see below.
For further information on cookies generally, including how to control and manage them, visit the guidance on cookies published by the UK Information Commissioner’s Office, www.aboutcookies.org or www.allaboutcookies.org.

2. CONSENT TO USE COOKIES AND CHANGING SETTINGS 

We will ask for your consent to place cookies or other similar technologies on your device, except where they are essential for us to provide you with a service that you have requested (e.g. to allow you to remain logged-in to the Website as you navigate within the Website and use the Website functionalities).

You can withdraw any consent to the use of cookies or manage any other cookie preferences by using the tool made available to you within the Website itself. In your profile you can utilise the “edit” function to update your cookie preferences found under the “Privacy Settings” tab. It may be necessary to refresh or restart the Website for the updated settings to take effect.

3. OUR USE OF COOKIES

The tables below provides more information about the cookies we use and why:

First part & Strictly Necessary Cookies

A Cookie falls into this category (usually first-party cookies) if it is essential to the operation of the Website as without them we cannot provide the functionality that you need to use this Website. For example, essential cookies help remember your preferences as you navigate through the online school, also support functions such as logging in, and payment transactions.

The following first-party Cookies may be placed on your computer or device:

Name of Cookie Purpose Strictly Necessary Expires
XSRF-TOKEN Preserves User Login information and states Yes When you close your browser
DPSettings Preserves the user's Cookie policy preferences Yes 12 days
slim_session Preserves User Login information and states Yes 1 day
The following strictly necessary third-party Cookies may be placed on your computer or device:

Name of Cookie Provider Purpose Expires
nsr m.stripe.network Used to process payments for our website. When you close your browser
cookiesEnabled checkout.stripe.com Used to process payments for our website. When you close your browser
__stripe_sid checkout.stripe.com Used to process payments for our website. When you close your browser
__stripe_mid checkout.stripe.com Used to distinguish users. 1 year
ab_disable_remember_ checkout.stripe.com Used to process payments for our website. 7 years
checkout-test-session checkout.stripe.com Used to process payments for our website. 10 years
cid checkout.stripe.com Used to process payments for our website. for ever
vuid vimeo.com These cookies are used by Vimeo to collect analytics tracking information. 1 year
player player.vimeo.com These cookies are used by Vimeo to collect analytics tracking information. 1 year

Functional Cookies

Functional Cookies allow our Website to remember choices you make, e.g. your user name, log in details and language preferences and any customisations you make to pages during your visit. They are necessary to provide features and services specific to individual users.

Name of Cookie Provider Purpose Expires
hblid www.neglectedelements.com a visitor identifier that we use only on your site to remember this visitor between visits 2 years
wcsid www.neglectedelements.com a session identifier that we use only on your site to keep track of a single chat session When you close your browser
olfsk www.neglectedelements.com storage identifier that we use to maintain chat state across pages (e.g. message history) 2 years
_okbk www.neglectedelements.com extra state information (e.g. chat box being open/closed) When you close your browser
_ok www.neglectedelements.com most recent Olark site ID (security measure) When you close your browser
_oklv www.neglectedelements.com the Olark loader version (for improved caching) When you close your browser
_okla www.neglectedelements.com used for caching purposes (loaded from CDN vs. loaded from our infrastructure) When you close your browser
_okgid www.neglectedelements.com used for caching by setting a hash for assets to determine if they have changed and if they need to be refreshed When you close your browser
_okac www.neglectedelements.com used for caching by setting a hash for assets to determine if they have changed and if they need to be refreshed When you close your browser
TawkTo
Name of Cookie Provider Purpose Expires
TawkConnectionTime www.neglectedelements.com previous registration time stamp When you close your browser
Tawk_ www.neglectedelements.com socket connection url When you close your browser
__tawkuuid www.neglectedelements.com domain restriction values 6 months
__cfduid tawk.to Used by the content network, Cloudflare, to identify trusted web traffic. 1 year
Freshchat
Name of Cookie Provider Purpose Expires
pubsub_cookie www.neglectedelements.com This cookie is used for the freshchat service When you close your browser
hop- www.neglectedelements.com This cookie is used for the freshchat service When you close your browser
www.neglectedelements.com This cookie is used for the freshchat service When you close your browser
_ www.neglectedelements.com This cookie is used for the freshchat service 1 year
pnctest www.neglectedelements.com This cookie is used for the freshchat service 1 year
Zendesk Web Widget
Name of Cookie Provider Purpose Expires
ZD-referrerPolicy www.neglectedelements.com Stores referrer tags Forever
ZD-zE_oauth www.neglectedelements.com Stores the authentication token once the user has been authenticated. 2 hours
ZD-currentTime www.neglectedelements.com Sets the time when page loads. Forever
ZD-settings www.neglectedelements.com Stores a hash of settings so that we don't keep sending blips after the initial one Forever
ZD-suid www.neglectedelements.com Session id for pathfinder. 20 minutes
ZD-buid www.neglectedelements.com Collects Machine ID. Forever
Intercom
Name of Cookie Provider Purpose Expires
intercom-id- www.neglectedelements.com This cookie is used by Intercom as a session so that users can continue a chat as they move through the site. 9 months

Analytics Cookies

It is important for us to understand how you use our Website, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping us to improve the Website and your experience of it.

Name of Cookie Provider Purpose Expires
_ga www.neglectedelements.com Google Analytics: Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 2 years
_gat www.neglectedelements.com Google Analytics: Used by Google Analytics to throttle the request rate. When you close your browser
_gid www.neglectedelements.com Google Analytics: Registers a unique ID that is used to generate statistical data on how the visitor uses the website. When you close your browser
collect www.neglectedelements.com Google Analytics: Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels. When you close your browser
Mixpanel
Name of Cookie Provider Purpose Expires
mp_#_mixpanel www.neglectedelements.com MixPanel: Cookie used by MixPanel for analytics purposes 1 year
Sumo me
Name of Cookie Provider Purpose Expires
__smToken www.neglectedelements.com The __smToken is set once you login to Sumo and is checked to verify whether you are logged into Sumo or not. 1 year
__smSmartbarShown www.neglectedelements.com Is set when the Smartbar is shown 50 years
__smVID www.neglectedelements.com Used to display relevant advertising 1 month
__smSessionId www.neglectedelements.com Used by Sumo to establish a cookie on a users computer to begin a session to enable Sumo products When you close your browser

Marketing Cookies

It is important for us to know when and how often you visit the Website, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make our Website and advertising more relevant to your interests. Some information gathered by targeting Cookies may also be shared with third parties.

Name of Cookie Provider Purpose Expires
fr facebook.com Used by Facebook to deliver a series of advertisement products such as real time bidding from third-party advertisers 3 months
fr facebook.com Used by Facebook to deliver a series of advertisement products such as real time bidding from third-party advertisers When you close your browser
Hubspot
Name of Cookie Provider Purpose Expires
__hstc www.neglectedelements.com The main cookie for tracking visitors. It contains the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). 2 years
hubspotutk www.neglectedelements.com This cookie is used for to keep track of a visitor's identity. This cookie is passed to HubSpot on form submission and used when de-duplicating contacts. 10 years
__hssc www.neglectedelements.com This cookie keeps track of sessions. This is used to determine if we should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp. 30 min
__hssrc www.neglectedelements.com Whenever HubSpot changes the session cookie, this cookie is also set. We set it to 1 and use it to determine if the visitor has restarted their browser. If this cookie does not exist when we manage cookies, we assume it is a new session. session
messagesUtk www.neglectedelements.com This cookie is used to recognize visitors who chat with you via the messages tool. If the visitor leaves your site before they're added as a contact, they will have this cookie associated with their browser. If you have a history of chatting with a visitor and they return to your site later in the same cookied browser, the messages tool will load your conversation history with that visitor. session
Refersion
Name of Cookie Provider Purpose Expires
ci_session refersion.com Preserves users states across page requests. When you close your browser
refersion_csrf_code refersion.com Sets csrf token to prevent cross site request forgery. When you close your browser
__cfduid refersion.com Used by the content network, Cloudflare, to identify trusted web traffic. 1 year
Google AdWords
Name of Cookie Provider Purpose Expires
ads/ga-audiences www.neglectedelements.com Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites. When you close your browser
Fomo
Name of Cookie Provider Purpose Expires
Fomo.hstry-count-since-first-event- www.neglectedelements.com Used by Fomo for showing user notifications. Persistent
Fomo.hstry-first-timestamp- www.neglectedelements.com Used by Fomo for showing user notifications Persistent
Fomo.snv- www.neglectedelements.com Used by Fomo for showing user notifications Persistent

4. HOW TO TURN OFF ALL COOKIES AND CONSEQUENCES OF DOING SO

If you do not want to accept any cookies, you may be able to change your device settings so that cookies (including those which are essential to the services requested) are not accepted. If you do this, please be aware that you may lose some of the functionality of our Website and of other Website you use on your device. For further information about cookies and how to disable them please go to the guidance on cookies published by the UK Information Commissioner’s Office, www.aboutcookies.org or www.allaboutcookies.org.

The links below provide instructions on how to control cookies in all mainstream browsers:
• Microsoft Edge (Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)
• Android (Please refer to your device’s documentation for manufacturers’ own browsers)

5. CHANGES TO THIS POLICY

This policy was published on 17/01/2024 and last updated 17/01/2024. We may change this cookies policy from time to time, when we do we will inform you via the Website or by sending an email to the email address you provided when you signed up to the Website.

5. FURTHER INFORMATION

If you would like to know more about how We use Cookies, please contact Us at contact@neglectedelements.com.

For more information about privacy, data protection and our terms and conditions, please visit the following: